More Talent Transfers

An amazing coup for Global as they sign up the BBC’s Emily Maitlis and Jon Sopel for “a major new podcast for Global Player, as well as hosting a show together on LBC and providing commentary and analysis for

I imagine it’s a blow to the BBC, well at least to staff morale, as there has been an exodus of news staff from a combination of cuts and the re-location of departments around the country.

The Times’ Jake Kanter talked about the worry about whether this is starting to affect output. I imagine not entirely, there’s still a huge number of people there, and cock-ups can always happen. However it does all play into a narrative of decline. The Guardian’s Jim Waterson and Caroline Davis quote an unnamed person: “Sources said there was a sense that BBC [news] had not grasped how big podcasting was becoming because it was still fixated on servicing its old broadcast channels, and could not compete on money, talent and editorial freedom.

Talent-development in a fast-changing media sector is more and more important. The rise of digital media opportunities, and the difficulty of cutting through with new products means the potency of talent is hard to ignore and looking after them becomes even more important.

That’s problematic for BBC talent who are assailed from all sides and get caught in the cross-fire of national newspapers/politicians lobbing grenades at Auntie, having to follow stricter guidelines than any other operator, and get their salaries published too.

Emily Maitlis has been harangued a number of times over scripts and social posts and I imagine if Jon Sopel’s desire to be political editor was going to be overlooked, it’s perhaps not surprising that they’re off to do something else.

The hiring by Global follows hot on the heals of them snaffling Andrew Marr and Eddie Mair.

At the BBC they all earned around £350k each, the Global deal will be generous, but it also frees them up to do other things too. However to encourage them to give up plum jobs there will have needed to be both a cash and creative incentive.

Other than broad outlines, Global have been non-specific about what Andrew Marr, Jon Sopel and Emily Maitlis will do on LBC. If they’re paying top dollar they will want their pound of flesh. Looking at these hirings it would seem mad to me if they’re not planning on launching a TV station around LBC. They have already upped the visual elements on the channel, but with competitors like GB News and talkTV getting into the news/opinion business, why wouldn’t Global, with already some of the best talent, not be readying themselves to do that too?

Also joining Jon and Emily is their old podcast producer, Dino Sofos. Previously looking after some of the successful BBC News podcast launches, one of his key skills seems to be talent relationships – including putting together Emily and Jon for Americast.

In one of my previous companies they hired a firm to map all the relationships in the business, irrespective of reporting lines. There were a few, but powerful, supernodes. People who were the connective tissue to much of the smooth running of the organisation. The names were quite a surprise to the business’ bosses, they often weren’t particularly senior but they were essential for information flow and belonging.

The danger with a lot of restructuring is that its hard to know the knock-on effects of the changes will be, relationships are often non-linear. It’s easy to lose a supernode. Who was responsible for fighting to keep Emily or Jon? Or did it partly get lost in the wash?

The appointment of BBC political editor has been notable by how many people have ruled themselves out. Looking at the grief Laura Kuenssberg got on social media, the pressure from other media and the perhaps lukewarm defence from the bosses – why would you want to say yes to that? Particularly now for talent enjoying success, and with an energised market for those skills, being cared for and looked after has never been more important.


I caught up with ex-Times Editor and ex-Head of BBC News, now Founder and Editor of Tortoise Media, James Harding, on last week’s edition of The Media Podcast. It was fascinating to hear how think about slow news, membership and their new focus on audio.

Also joining me was the Guardian’s Media Editor Jim Waterson and CEO of Nine Lives Media Cat Lewis.

Listen on your podcast app of choice or by clicking here:

Global swoop in for Maitlis and Sopel

Content-Rich, Hyper Local Audio

Another radio station launch yesterday, but a small one, rather than a big one. In Shaftesbury, The Vale and Chase, 107.3FM came alive with Alfred – a new community station, but a very different one. Covering less than 12,000 people and almost entirely speech.

On the way to becoming a licensed radio station, its broadcast output started in podcast form – The Alfred Daily. A 7 day-a-week 45 minute to hour long podcast with stories about the area that it covers.

An episode from the beginning of the month included: Shaftesbury Town Council agreeing market day pedestrianisation changes; Sherborne Causeway filling station reopening with expanded retail offer; a piece on Shaftesbury history from Robert Mullins; a report about Wiltshire being 5th and Dorset 28th in a council climate change table; Mary Myers’ smallholding diary and a soundscape too – a wren and a dunnock at dawn in Enmore Green.

The radio station uses this daily podcast material as the basis of the 6am, 7am, 8am, 10am, 1pm, 5pm and 9pm hours. Keri Jones, the Station Manager, tells me that these are each subtly different with changing weather and travel dropped in, and also changes to tense as well. So an earlier version will say “at a council meeting this afternoon” and later on that will become “at a council meeting earlier today” etc.

In the other hours, one of two things happens. There’s either an hour long-programme (on subjects like Travel, Business, Nature, Sport or Countryside) or an hour that combines evergreen content from the daily podcast archives (of which 600 hours are currently being reviewed for gems).

Like many community radio stations, it’s staffed by volunteers (mostly those who are retired). After some training they collect material on their phones, with a split sponge hair roller to stop any wind over the internal microphone. The teams making the hour-long programmes communicate on WhatsApp and then use Hindenburg (shortened by them to Hindy) to make their shows. These get a number of repeats throughout the week.

The station then uses the Station Playlist play-out system to collate and schedule all the elements. To backfill hours they use soundscapes collected from over the area.

I asked Keri whether his 80 volunteers get much direction about the brand or what listener filters they should think about. He said it’s all quite light touch, but the core filter is “has this happened in SP7? [the local postcode]”. If it doesn’t, he’s not interested.

Also helping them sculpt the output was a 400 person survey before submitting their FM application. When told the station idea, respondents were asked whether they wanted national news. The answer – a resounding no. He suspects some of this was influenced by surveying during a rancorous Brexit discussion period, but it helped push him towards his entirely local format.

Listening in, the use of the podcast material (and the podcast archive) gives it an incredibly pro-feel. It sounds similar to built programming you might hear on a BBC station. With a volunteer-led approach some of the features run longer than you may traditionally choose to, but it’s friendly, interesting and provides great company. It’s lack of liveness is not missed, especially when the material is so rich of people and place. With individual shops mentioned, as our notable locals, combined with enough news features and what’s on, the fact its all pre-recorded barely registers. And why should it?

Shaftesbury isn’t a haven of crime, but they cover tougher stories too. Keri tells me though that rushing to get a scoop isn’t essential, especially when their local newspaper is fortnightly. When a local shop was burgled, rather than doorstepping the proprietor, he waited a few days so he was comfortable to tell their story and was able to add detail and follow up. If there’s something that is time sensitive – a local traffic flare up – one of the volunteers records a WhatsApp audio message and sends it over. Keri then drops it into the play-out system.

Doing local radio differently has always been in Keri’s blood. After a number of DJ jobs at stations around the country, he won FM commercial licences for Pembrokeshire and Carmarthenshire and a move to the Isle of Scilly led him to set up a community radio station there too. Though speech was important in both of those operations, they were also music services.

He didn’t think that there was much of a through-line of his radio work leading to Alfred but he felt the ability to do the station the way he has done it today has been driven by technological progress and changing listener behaviour.

Volunteers with phones, Whatsapp, 4G and Hindy make them self-sufficient in a way that would have been difficult ten years ago. Playout software, IP infrastructure and ubiquitous internet makes it simpler to assemble and broadcast.

At the same time, the sheer range of music stations on digital radio, means there’s no need for Alfred to provide music (other than a local music show). Keri even considered whether they should launch the FM station at all after the success the podcast has had – with around 1,000 downloads a day (not bad when the patch is around 12,000 people). With stories about blind locals being given Alexas by family to tune in and events putting their growth down to plugs on the pod, they had clearly cut through by providing a truly neighbourhood product. “The listeners all referred to hearing things ‘on the radio’ whatever the platform” Keri says.

Hearing Keri talk about the station and the production method reminded me of many of the things that we do at Fun Kids, particularly about being content-first and then relatively agnostic about delivery. It only cements in my mind radio’s ridiculous obsession with being truly ‘live’. With volunteers, a defined mission, clever technology and having things well though out, Alfred is a rich radio station that puts many other local stations (community and small commercial) to shame. It’s another reminder that merely replicating what’s gone before is not the way to be creative or successful today.

Like many small operations, the pinch points for Alfred is a lack of full-time staff to carry the burden. Acting as ringmaster and delivering at least an hour of new speech everyday whilst marshalling his volunteers’ shows is quite the effort.

The station’s design means that the station’s hard costs are a few thousand pounds a year. They’ve raised over double that from five advertisers, with year long campaigns, who do some NPR-style underwriting and occasional live reads.

It does mean that whilst costs are covered, the resource isn’t yet there for them to be able to utilise the great material they collect 100%. The packages and features could, of course, be turned into web articles with audiogram’d social content too. There’s probably enough to put a local news website to shame. However, that’s not particularly why they’re all in it. In Alfred they’ve created an audio product, podcast, radio station – whatever you want to call it – that has deep connections to the community and its listeners. Providing they’re in SP7.


This week on The Media Podcast I caught up with media commentator Kate Bulkley and Heat Magazine’s Boyd Hilton to discuss the week’s media news plus I found out more about Albert – the screen industry’s sustainability organisation – from their Director Carys Taylor. Listen and subscribe.

Alfred is doing things differently.

Getting the Ads Right and Getting the Show Right

There’s a change at the Virgin Radio breakfast show. No, Mr Evans is still there. It’s a change around the commercial messaging. Up until now the show had an exclusive sponsor – Sky. This meant no spot ads – the 30 second commercials radio is well known for – and instead they had sponsor credits and also integrated plugs for Sky’s programmes and services into the content.

This was very sensible as when Chris started he had moved from Radio 2 to the digital-only Virgin Radio. Not having ads removed one of the friction points of listeners from moving over. I think it was also pretty good for Sky, they had a decent-sized environment (1 million listeners) who would be exposed to their messaging without ‘clutter’ – other ads and branded content. With half of Chris’ audience already satellite TV users, that’s not a bad mix of selling in and selling up.

However, we’ve just passed the three year point of Evans starting and the exclusive deal has come to an end. Sky remains the sponsor, but the station’s also introducing limited ad breaks into the show. My guess would be the cost of renewing exclusively exceeded what Sky would want to pay.

For Virgin Radio, I think this is probably a good thing. It must have been a nightmare to sell a station that’s all built around Chris Evans without giving advertisers access to it. News UK is the smallest of the big operators. This means they’ll always be battling to get on schedules whilst Global and Bauer take the bulk of an ad budget. Having spots in Evans’ breakfast show, or perhaps other promotional opportunities, would no doubt give the sales team another tool in their belt.

I would also imagine that the Sky sponsorship, even before, was unlikely to cover the entire cost of the Breakfast show. It’s an expensive show after all. But what Evans joining did mean was that it transformed the station in the non-breakfast hours too, hours that could be monetised through spot ads. Pre-Evans, outside of the Breakfast and Weekend Breakfast timeslots, the station had 1.3m hours. Now the non-Evans/Norton slots generate 5m hours. Breakfast itself went from 370k hours to 4.5m.

Originally the first ad break was due to drop in yesterday’s breakfast show at 7.10am. It didn’t, which surprised Chris, as he remarked upon later in the show. I’m sure it’ll appear soon.

What it did give me the opportunity to do though was listen to the show, which I hadn’t done since the first few months. Chris has always been one of my all time favourite presenters. Super-talented, quick-witted, a hybrid presenter-producer. This has usually worked pretty well for him.

I remember talking to one of his old Radio 2 drive-time team members who said when he came in asking what was on the show and challenging the staff’s ideas, his on the spot ones tended to be much stronger.

I was interested to tune in.

In commercial radio there’s always lots of rules that DJs have to follow. The thinking behind the rules is often solid, but they can often be enforced by useless twonks who don’t understand why they are there. Also, you can generally treat presenters who have been at the top of their game, like Evans, a little differently.

BUT, jeez, the opener was a difficult listen.

I don’t think I’ve ever heard as much fader wanking since going to cheesy nightclubs, and that, combined with speaking all over loads of lyrics made me feel like I was in a tumble dryer.

I’ve heard Chris Evans talk about his old Radio 1 shows being ephemeral, that part of the magic was that it was generally only relevant for that day. There was some of that yesterday morning, picking up on topical things like the Neighbours cancellation and getting the news person to chase more info up. Indeed they delivered a nice build from a listener who was on the mailing list of one of the cast. But apart from that it was mainly what the team and the listeners had been up to over the weekend.

In one link, of around six minutes, they covered (deep breath)… Liam Gallagher’s new song, a plug to him being on later, the Brits, Listeners texts, African Cup of Nations, another Liam plug mentioning his shows, more listener texts prompting a chat about Netflix’s Afterlife, a chat about deodorants and recyclability with some facts, EVs being accused of being the new diesel, a solicit for texts, Vassos going to And Juliet, a team member going to Ikea (no meatballs) and a super-fast run through of what else the team did, and then another solicit for listeners to text in what they’ve been doing.

Chris is excellent at giving pace to the show, he’s funny and quick, and the team sound like they’re having fun, but much of it was quite a tough listen.

In the second half of the show were all the guests – Liam Gallagher and Rose Matafeo. That’s cool – great prepped content. But looking at the RAJAR for an average Monday, half the audience are around before 8am and half afterwards. There’s big chunks of the listeners who would never have heard those guests – they just got a lot of chat without saying much.

If I was Chris I would be disappointed that his figures have hovered around the million mark for three years. There’s lots of things that I’m sure could be blamed – distribution, marketing, music etc – but from a single listen this morning there’s loads of things you could do to make it easier to listen to and more compelling.

I imagine (and from 25 years of stories) Chris is somewhat unproduceable. I’m sure the team and station put their effort into the things he wants – guests, background research etc. What he really needs to do though is find someone he trusts implicitly to help really build the structure of the show, create some storylines that look outward and can engage with new listeners and to develop benchmarks that are appointments to listen.

Today is a very noisy media environment, with loads of shows that are all pretty good. To grow, you really have to bring your A game, whoever you are. You also need experts to help you, whether that’s the production team, research, music. More than ever, with fractured audiences, echo-chambers and listeners more promiscuous than ever, any one person who thinks they know all the answers to a successful show is deluded. It’s never been more than a team game.

Perhaps one of the reasons that there were no ads on this morning’s show is that ad breaks started appearing down the corridor at Times Radio too.

Times Radio’s commercial model started as a combination of subscriber-churn-reducing-brand-re-enforcement alongside some third-party show sponsorship.

Its first RAJAR figures were a solid 637k reach, seemingly above what they have promised advertisers and whilst its second was a lower 502k, it still remained above the magic half million mark. I imagine that it gave confidence to the team for the station to be opened up to spot ads.

I reached out to News UK about the addition, and they said:

Introducing spot ads on Times Radio is the next phase of our commercial strategy for the station. The ads will be limited in number, allowing premium brands to reach our AB audience, which is the highest of any commercial radio station.

Keeping the ad load relatively tight on Times/Evans is a sensible thing to do. Firstly it will take a while to get the stations onto the schedules and if you limit it, perhaps there’s an opportunity to get a better CPT (cost per thousand) than the general national average.

Now the battle over the CPT price is at the root of much of commercial radio’s problems. Over the years the competition between Bauer and Global has seen a reducing CPT as they offer deals to ad agencies to lock in guaranteed ad-spend. Their scale means it can still be quite lucrative, but it sets a base that’s difficult for anyone to beat. A decent chunk of national inventory is being sold at £1.10. Fifteen years ago it was £1.50 (and that’s about £2.30 with inflation now).

I’m unsure whether News UK have managed to premium price their ad breaks – if they’ve managed it that will be quite a win. However, with the power of the agencies I imagine that will be difficult to maintain.

This lack of price elasticity is why sponsorship and integrations are so important to radio stations. It means you can charge more and escape the tyranny of the spot ad CPT rate.

Other types of audio spot ads, meanwhile, are doing pretty well. Non-demographically targeted in-stream radio ads go for around a CPM (cost per mille, but the same as CPT) of £10 and podcast ads can hit a £20 CPM or more.

Now, radio has many many more impacts delivered through broadcast than streams or podcasts, but there isn’t really any particular reason that the pricing is so very different. A pair of ears is a pair of ears after all.

It does though highlight the challenge radio groups face when thinking about their products. Should they pile into stream-based listening because the yields are good? Or is that just a short-term situation? CPMs for video ads used to be pretty high, but have dropped precipitously as supply has increased. Will streamed audio, or podcasts, follow the same trajectory as they get more popular?

I’m generally pretty bullish about Bauer’s system that lets listeners subscribe to stations and remove the ads. Lots of consumers now live in predominantly ad-free media environments. There’s always been solus BBC radio listeners of course, but with Netflix/Disney+ type services taking more and more of viewers’ media time, the interruptive nature of spot advertising is perhaps on a stickier wicket than it used to be. Providing the option to opt out of that in radio, for a low monthly cost, would seem a sensible thing to offer ad-rejectors.

But this CPT vs CPM vs Subscription issue is another example of the struggle radio has with what has worked in the past, and how it needs to look to evolve its model. As the arrival of Times Radio, the Evans poaching and developing different commercial model experimentation shows, it’s perfectly capable of meeting the challenge. The difficulty is that its comfort zone is so profitable it can be hard to think about what linear radio stations should look like next.

How radio uses adverts is key to its future (9 minute read)

RAJAR Q4/2021

The second RAJAR since the COVID hiatus has appeared and after the excitement of last quarter’s new stations and changes in behaviour, this wave is a little more muted.

As I talked about last time, youth radio is finding it difficult to control declines, many of which seem structural rather than cyclical. Radio 1 has had its worst ever quarter for both 10+ and 15+. The station is very much in build mode, with much of this quarter bearing the brunt of new mid-morning, drive and evening shows. Faced with all of that, a small dip from 8.2m to 8.1m is probably not that bad.

Over at Capital, Breakfast with Roman Kemp is having share problems. Generally breakfast audience share exceeds the station’s average. If you put loads of effort into a breakfast show you would assume it will outperform the more functional aspects of a station. Over at Radio 1, Greg James gets a 6.1% share compared to the station average of 5.4%, Kiss’ new-ish breakfast show has a 1% share nationally, the same average as the station, and in London breakfast is on 2.6% vs the station’s 2.4%.

For Roman and the team, their show is 2.9% in London (vs 3.2% for the station) and nationally is 2.6% (vs 2.9% for the station). Capital has suffered for a long time with low average hours – which will impact share. It’s also kept its breakfast show at the regular 6 to 10am time, whilst Radio 1’s moved Greg from 7 to 10.30am, and Kiss Breakfast with Jordan and Perri is 7 to 11am, perhaps not maximising the available audience.

Indeed, down the corridor at Radio X, Chris Moyles is delivering a 3.2% share in London and a 2.9% share nationwide – better than Capital. Radio X has a third of the reach of Capital, but Moyles is delivering more listening hours. I thought I’d also check out the average ages, for Roman’s show its 36.7 and Moyles is 38.3 – not actually that different.

Commercial radio ads are sold based on the amount of impacts – this is directly related to the volume of listening hours a station generates – more impacts, more revenue. Now, clearly, demographics do come into play and certain audiences are worth more than others – but youth radio stations’ low average hours, often with declining reaches, means total hours are likely to decline even faster.

In the last ten years, Capital’s lost a third of its hours nationwide and half of its hours in London. In the last five years Kiss has halved its hours. Plus Capital Xtra’s sitting on its worst hours for a long time. Clearly, some of this comes from increased competition, but declining total youth hours doesn’t help either.

I think there is a danger that the declining audiences means its much harder for groups to make money from youth radio. If that results in cutting investment, then you potentially get stuck in a loop of declining revenue and audience that you can’t get out of. Any lack of provision for young audiences puts at risk bringing new listeners into the medium. And that’s bad news for radio stations targeting older listeners later on.

Greatest Hits Radio

In London, Bauer’s Greatest Hits Radio took over Absolute’s 105.8FM frequency in May last year. Both stations have been on digital platforms throughout, though the FM change happened in the middle of the chart below, just before Q3, 2021.

Absolute has not unexpectedly seen a decline, but this has been more than made up by GHR’s appearance. GHR has also been attracting a different audience to Absolute. So whilst Absolute has declined its audience have found it on other platforms, whilst a new audience has come to GHR, discovering it through FM. The bottom line shows a combo of audiences, demonstrating the increase in reach and hours for Bauer overall.

The Simon Mayo affect has probably propelled GHR in London and also in Liverpool (where it had been on FM for a while). This has helped it grow its audience across the UK to 3.08m (from 2.89m). These increases though do hide a more mixed bag from many of the stations that were acquired and re-branded. Some that had strong heritage have had precipitous drops. The Eagle in Surrey has fallen from 107k two years ago to just 40k now.

Local and Networks

Rebranding into networks however, for many stations, is probably the best chance of those frequencies remaining viable.

I counted 57 commercial FM stations that are still locally branded – the Pirate FM’s and Radio Pembrokeshire’s of the world. Reach-wise 49 of them were down quarter on quarter. Over at the BBC it’s a similar story, with just 13 of their stations increasing reach. The hours story for both is not dissimilar.

To pick one example, Free Radio Birmingham, or BRMB in old money, currently has a reach of just 115k. To compare, it was over 500k in 2004 and even over 300k in 2016.

The choice provided by digital radio makes it increasingly tough for heritage stations with a broad pop music radio format to succeed.

This isn’t helped by only 36% of radio’s listening hours now being from AM/FM. DAB on its own is 43.2%. All the digital hours combined are 64%. Analogue reach is only 64.7% now, compared to digital’s reach of 80.3%. UK radio listening now is very much a digital endeavour. The sheer volume of national competition means it’s harder and harder each quarter for local stations to compete.

Other news

A lot of this post has been around declines, but there’s some good news too. Planet Rock, one of the first national digital radio stations, has had its best reach ever at 1.4m (it’s also the biggest digital-only commercial station for hours – 10.6m of them). It just shows that audience growth can happen for any station.

New kids on the block, Boom Radio had a small reach bump (from 233k to 242k) but delivered strong hours growth, driven by high average hours. They’re now doing 2.4m hours (up from 1.8m hours last quarter). It’s an hours performance that makes them bigger than the BBC Asian Network, Heart 90s, Jazz FM and many more. If they keep their average hours up and grow their reach then they’ll end up doing very well.

Over at Fun Kids we’ve had our best ever RAJAR. We measure in London and look at the 10 plus data, even though that’s outside our target demo (but sadly RAJAR doesn’t go any lower). We’ve got 122k 10+ listeners in London, which is more than talkRADIO, Hits Radio, Heart 90s, Capital Dance and 30 other stations. Not that I’m counting.


Adam Bowie does excellent RAJAR round-ups and you can find his here.

He’ll also be joining me on the Media Podcast this week to talk RAJAR. It’ll be out tomorrow, so subscribe in your podcast app of choice!

If you just read my RAJAR posts shame on you! I write about radio, podcasts and streaming each week and you can receive it free in your inbox by signing up here.

What is the radio audience up to? (6 minute read)

The Problem with Platforms

Lots of audio platform-related news over the past week. The BBC announce that six of their radio shows will be BBC Sounds-firsts for on-demand listening, Bauer are pulling their UK stations from TuneIn and many third-parties and Spotify have been caught up in the appropriateness of funding a podcast with $100m that isn’t always very accurate or truthful.

Being a media company in 2022 is pretty hard. There’s a lot more to think about when you’re not just pumping stuff out on the broadcast airwaves.

I reached out to the BBC and Bauer to ask a few questions and they very generously hooked me up with relevant people and I had great chats. Sadly it wasn’t for quoting here, which I pointed out to both of them was a real shame. They directed me (and therefore you) to their public statements, linked-to, above.

Since I was a teenager I’ve always had an interest in the media and I think I’ve always been fascinated by organisations that speak to large numbers of people. Nowadays, with so many changes brought on by digital, I’m intrigued how they continue to do that, how new people pop up and how they’re all able to pay for it. For heritage organisations, it often means pivoting long-established business to keep up with the more fleet-of-foot newbies without the baggage, or accumulated consumption patterns, of the past.

The BBC’s announcement is that In Our Time, Desert Island Discs, Inside Science, Friday Night Comedy, Money Box, and 5 Live: All About Sport are going to be ‘windowed’ on BBC Sounds first. If you listen to them on, say, Apple Podcasts, the new episodes will only find their way to you after four weeks of BBC Sounds exclusivity.

A lot of these shows are the BBC’s biggest ones on third-party platforms, so people are very much going to notice. It’s unlikely to go down well with those happy with, and used to getting, Desert Islands Discs et al on their personal podcast app of choice. This sort of thing has been trialed in the past, with the BBC moving Fi and Jane’s Fortunately podcast off of RSS into Sounds. Hotpod wrote up that experiment here.

Exclusives aren’t new to BBC Sounds. There’s quite a bit of podcast material that’s only available in there like 6 Degrees of Separation with Jamie and Spencer and Scarlett Moffat’s I Want to Believe.

The challenge for the BBC (and other broadcasters) is that big tech was pretty fast moving and took what was made available – streams and RSS feeds – and jumped on creating products that became popular. This usage has continued and the idea of consuming audio content through aggregators like Apple Podcasts and TuneIn has been normalised. This ingrained behaviour and a somewhat revolving door of strategies at legacy media has meant the growth of their own products has been slower than they would hope.

It’s also, to be fair to the heritage companies, taken this long to get a truer handle on consumer behaviour with on-demand audio and what the commercial model is to support it. What I would say though is the lack of investment in product and lack of, at least, historic ambition in developing new platforms has left broadcasters playing catch-up.

Of course, when Matt Webb put In Our Time’s hand-typed RSS feed up online in November 2004, six months before Apple even added podcasting to iTunes, no-one would have expected, 17 years later, that those things would coalesce and it would be the main digital way people listened to that show.

Apple Podcasts has been fairly benign to creators, perhaps more out of luck, with their focus being on the things that made them a trillion dollar company. Their lack of interference has meant it’s been a pretty open marketplace of consumers and content creators. Consumers, especially, see Apple Podcasts as a utility more than a platform. This is likely to make them even more excised about losing a show than they would if their favourite sitcom swapped Netflix for Amazon.

TuneIn has had a number of strategy shifts over the years and its relationship with content creators (and the music industry) has been pretty fractious. For most providers their general ‘like it or lump it’ policy which has been “we’re putting ads at the beginning of your streams, either partner with us and share the cash, or don’t and we’ll keep it all” hasn’t necessarily been the most flexible. That combined with a lack of desire (and probably infrastructure) to share detailed consumption data has made many broadcasters around the world pull their content. In Sept 2019 the BBC mainly left TuneIn, and with Bauer leaving now it does potentially make that product less interesting for UK consumers.

For commercial operators, like Bauer, the digital audio evolution has reached a place where monetisation (though dynamic ads) is relatively mature, and can be quite lucrative. Logged-in listeners, generating first-party data (like demographics etc) give far more information to broadcasters. This makes the calculation a much easier sum to do. Is pulling content, even if it leaves a small, but still significant amount of audience behind, worth it after all?

Departing TuneIn as a mobile aggregator is one thing (especially where station apps can duplicate, and improve upon, much of the functionality) but Bauer’s also pulling streams from Internet Radios. Now these are devices that never massively took off and have been somewhat superseded by smart-speakers, but owners losing their favourites from expensive devices is going to hurt.

The radio industry is definitely more used to breaking people’s devices – moving stations from DAB to DAB+, changing streams so they stop working on internet radios, and now pulling services entirely from them – than they used to be. Yes, consumers are used to older devices being ‘bricked’ because of software updates, though it’s a shame it’s something the radio industry has joined in on.

On the BBC’s changes, the question comes down to whether the corporation shouldn’t really care how people get their stuff, just that they do vs trying to centralise as much listening on BBC Sounds as possible. The latter argument is that the BBC can give a better experience to BBC consumers, and also demonstrate to them, more directly, other things they can listen to. At a point where it’s essential that the BBC will need to demonstrate value to licence fee payers, I can see why this could be seen as a sensible decision. Having more and more consumers spend more and more time in BBC Sounds is a good way to show that they’re doing a good job.

My problem with this strategy is whether it’s truly led by improving the consumer experience, or it’s skewed by a corporate need to juice the usage. If the BBC was loved by everyone and had no pressures, would they still choose to pull their stuff from third parties?

I also think walling off more of the BBC’s content from non-BBC platforms isn’t a brilliant way to drive new consumption from BBC-rejectors, those who haven’t seen any reason to download BBC Sounds. Seeing stuff in Apple Podcasts (or Spotify) surely on-boards new people to the Corporation’s shows?

The value of exclusives and managing them to the best of a platform’s ability is fraught with danger. People from pretty much every audio platform have remarked to me on the post I wrote about exclusives. They all find it difficult to decide a way forward.

The BBC, of course, are not entirely pulling podcasts from places like Apple Podcasts, they’re being windowed for 28 days. Friday Night Comedy will still be available to everyone, but like sending a letter to Bristol, some will get it much later than others. I’m undecided whether this will annoy listeners more. Would they be better off providing extended or fuller versions on Sounds rather than delaying gratification? Is a carrot better than a stick? Or does the BBC feel their fruit and veg shop full of produce already hasn’t been enough to pull people over?

As I alluded to, having product on open-platforms does provide the opportunity for people who didn’t know you exist, to sample your wares. For both BBC and Bauer, removing content does mean that their own marketing has to work much harder. I’ve said before that radio has underestimated the value of being on a radio set that people can easily discover. How do people know what to ask Alexa for?

I’m pleased that Bauer has left one aggregator supported, and mentioned in their releases, that of Radioplayer. This is a group of products, owned by the radio industry. I think it’s a smart move to support this. Firstly they have a stake in it and so can control its direction and secondly it’s a place they can push people dead set (or unable) to use Bauer’s devices. I think it would help the BBC sometimes if they too adopted this strategy for live and on-demand content.


On the other end of the spectrum, Spotify has been having platform trouble of its own. Particularly around realising that it is a media platform rather than just a dumb tech one.

Some musicians and content creators have pointed out to Spotify that they’re unhappy with how misinformation and dangerous suggestions are left in Joe Rogan’s podcast (among others) and as such are removing their own content from the platform in protest.

Spotify has generally tried to say “we don’t tell rappers what to put in their songs, why should we tell podcasters” etc plus we have strong rules etc.

Well, their rules aren’t great. Their failure, up to now, to acknowledge that paying someone $100m over three years does also mean that they have to share some responsibility over what he says, is disappointing.

One of the key episodes people are annoyed about is an interview with Dr Robert Malone. His involvement with the creation of mRNA makes him an expert in Rogan’s eyes, though it’s not difficult to find the reasons why he is seen as an often inaccurate outlier. If you listen to the interview the key problem is that the two of them have similar views on COVID, this means that all the evidence they produce, they agree on. A couple of examples. In the first 30mins they agree that in Uttar Pradesh, India there was some use of Ivermectin that meant people didn’t get COVID and this treatment has now ended and covered up by India and the US government. It’s entirely taken as fact. Obviously it’s unlikely to be true, but even if it was, there was no questioning of any aspect of it. It’s the same when they talk about an Israeli study into natural immunity. The study has issues, acknowledged by the authors, the sample size is small, but any negatives are ignored. If you listen to all of this, narrated by that host you like, who’s introduced an expert that he’s explained why you should believe, you end up with three hours (!) of content that would likely push you to vaccine hesitancy (or reenforce the idea there are conspiracies everywhere).

Is Rogan knowingly lying to his audience, or is he just unable to look at things objectively and lacks any production to help him think more about this stuff? I think what’s striking about this case is that it’s notable because it’s been rare that someone develops a platform that reaches 11m people without also developing a duty of care for their consumers.

Digital distribution, though, has accelerated the fringes to broader audiences. It’s hard to look at attendees at a Trump rally and not see cultish behaviour and it’s well-documented that bright, intelligent people at Fox News now create dangerous content that their audiences like, even though many of the participants don’t believe it themselves.

The furore has resulted in some better engagement by Spotify into content rules and also made Joe Rogan release a statement too. The ten minute video is worth a watch. I think the most pertinent points is that he will now have contrasting views to the non-mainstream ones after a segment in an episode and also that he will now do some research, before his show, into the topics he’s talking about.

I will give him the benefit of the doubt that it’s only just struck him, after 11 years, that these would be good things to do.

Just like legacy broadcasters have had much to learn from new entrants, Spotify (and Facebook et al) could learn a lot from 100 years of broadcasting and how to cope with content that they fund.

I’m hopeful that the Neil Young-led action will genuinely mean more focus on standards for both Rogan and Spotify and that this has been an early (even if not unexpected) wake-up call that allows them to get their house in order. It will certainly make their earnings call tomorrow an interesting listen.


Jeez, it’s RAJAR on Wednesday, with the embargo lifted as we go into Thursday, so they’ll be a special late-night newsletter edition – you lucky people!

A reminder that The Media Podcast goes weekly from Friday. If you haven’t subscribed, do it now! Links to Apple, Spotify, Google and the RSS feed here. No windowing.

The latest changes on the audio platforms and why it’s happening (10min read)

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