An Evening in the BBC Council Chamber
Posted on 14.07.08 by Matt @ 9:33 pm

Tonight I went to an event hosted by the BBC entitled "Learning To Talk: Blogs, Media and Accountabilty". Chaired by the BBC's Technology Correspondent Rory Cellan Jones, the panel consisted of BBC Internet Blog editor Nick Reynolds, Paula Carter (Viewers' editor, Channel 4), Siobhain Butterworth (Readers' editor, The Guardian) and Steve Herrmann, (editor, BBC News Online).

It was an interesting discussion that touched on the role of blogging in organisations but its main focus was how to react and interact with those who choose to engage with you.

I was fascinated by Paula Carter's role at Channel 4. As part of her job as Viewers Editor at C4 she's subscribed to a number of blog searches for C4 related topics and more interestingly one for 'channel 4′. This means that she sees every blog post where people mention Channel 4 and will often reply to them, publicly, on Channel 4's behalf. She also mentions that she forwards on relevant posts to Commissioning Editors and programme makers.

I think it's great for someone like Channel 4 to engage in this way and providing the responses are filtered and fed back into the organisation it's a great use of a viewers team resource.

It's something similar that we do at Folder and MuxCo, where we try and engage in the places that talk about us. It's also something that, at Folder, we do for clients who haven't got the resource to do it themselves but want to be helped so that they can engage properly with their audiences on multiple platforms.

I asked a question about where you draw a line - do you reply to everything and engage in every discussion? As well as being time consuming I think that there can also be diminishing returns the more you get involved. It was interesting to hear that Paula's line was drawn just above DigitalSpy - she read it, but hadn't, as yet, joined in the discussion. It's probably for the best.


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Good XFM Scotland Video Mime
Posted on 03.07.08 by Matt @ 5:59 pm


What Happens When A Song Is Played On Xfm Scotland? from Xfm Scotland on Vimeo.

Spotted by Ash, a good fun video, with some great comments on the Vimeo page too.


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Radio Festival Back Channel
Posted on 02.07.08 by Matt @ 11:44 pm

I've been using Twitter for a while, it's a microblogging tool that lets you post and access Facebook-status like updates on a selection of devices an applications. I've got quite a few friends on there and when you glance at the recent updates it's nice to see what people have been up to. However, unlike FB status updates, Twitter users are a bit more active and if at a conference, or watching a TV show, they can be sending out lots of updates.

Off the back of Twitter, one of the services i've been using is Summize, a Twitter search engine that lets you see what people are saying about a certain topic. In fact after watching Doctor Who this week, Summize was the first place I went to see all the reactions to the cliffhanger.

Anyway, with Radio Festival coming up, I wondered if there was a way to combine Twitter and Summize to allow people to post and read comments from people who were there.

After a bit of playing I created an RSS feed of the phrase #radiofestival, I then set up a Radio Festival twitter feed - @radiofest08 - and then used twitterfeed.com service to push the updates from one to another. That way we grabbed the message of anyone who used #radiofestival in their post, but allowed anyone at all to follow the conversation on their mobile or at twitter.com/radiofest08.

Whilst this wasn't a bad bluetack solution, Twitterfeed only updated every 30 minutes, which I thought might stunt the conversation a little - so after a chat with Dave - he amazingly (and quickly) knocked up some code that did the job every five minutes.

The result was brilliant - over 180 updates over the few days including some very funny posts and lots of people following along either through text, on the website or through a sidebar on Radio Today. One of the things that was great about it was how it was self supporting and generating, people took part as and when which gave it a great dynamic. Definitely something worth trying again.


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What’s in a name?
Posted on 02.07.08 by Matt @ 11:01 pm

Over at the One Golden Square blog, TIML's branding consultants, Albion, have popped up a post asking for suggestions for Virgin Radio's new name.

I've been involved in radio stations naming before and it's always a very difficult choice to make, especially as there's no 'right' answers. For example, when you really think closely about the name 'Galaxy', it's bloody awful. It's cheesy, doesn't say dance and it's already the name of a chocolate bar. However, you don't think about that, you think instead about the values that they've managed to apply to it and instead you feel it's young, fun and vibrant.

Before I joined GWR they'd created two radio stations that launched in 1998 - Core and Planet Rock. Over the years both were really good radio stations, they were innovative, different and found an audience. One though, did much better than the other, by about five times - if you haven't got it - it's the one that's still going with over half a million listeners - Planet Rock.

Both stations had cost similar amounts of money to make and they also has the same zero marketing budget. Now Core was a teen pop station, so it was always going to face more competition than one with a format that was first in the market - a pure Classic Rock station. Because of this my belief is that in a low marketing budget world, it's the station name that has to sell it - and be quickly identifiable to a listener. With our Core example, if a listener was after some teen pop music and was scrolling through a digital radio dial and they saw 'Core', 'The Hits' and 'Smash Hits' which order would they choose to tune in?

This informed some of our thinking when we launching further radio stations, I remember the discussions over what was to become Chill. The two names that we got down to were Chill and Chiller (and I think my vote was actually for the losing Chiller - as I thought it would have been good to co-brand with a show on Classic FM and could fit some potential brand extensions).  We were also clearly aware that the new station would have no advertising or marketing budget so it would have to survive on its own. The downsides of plumping for 'Chill' was that we knew we'd have trademark problems and domain name problems, but we also knew that having a Ronseal (does exactly what it says on the tin) name like would be the ultimate descriptor for people who come across it on a channel list or EPG. It's also an emotive name, and oddly one that hasn't really been claimed, even in positioning, for any other brands

I think the Virgin Radio issue is slightly different to the impoverished Chill as TIML have earmaked £15m to spend to teach people about the new brand. As a serious amount of money they can do a great job teaching people the values of 'Whatever'.

Indeed, with the commoditisation of much of music radio, I think it's easy to argue that Virgin won't need a Ronseal name, as the multi-platform-music-and-entertainment-brand nature of the new station will make it be bigger than merely being a MusicFormat FM.

However, in a multi-channel world, with everyone screaming for attention, I still think it'll be a brave decision to go for a totally non-descriptive and purely creative name, no matter how much money you've got.


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The Digital Radio Working Group’s Interim Report
Posted on 23.06.08 by Matt @ 3:03 pm

This year DAB Digital Radio’s had more ups and downs than the Great Wall of China. Well, the industry has, meanwhile listeners are still buying the radios (7m of them) and listening more and more (DAB listening accounts for around 11% of all radio listening).

It’s nice, however, to see some good news this afternoon as the Digital Radio Working Group have just published their interim report. The DRWG-who? Well, they’re a body put together by the government at the end of last year to find out the following:

  • What conditions would need to be achieved before digital platforms could become the predominant means of delivering radio?
  • What are the current barriers to the growth of digital radio?
  • What are the possible remedies to those barriers?

What’s positive about the DRWG is that it made up of existing broadcasters – commercial, BBC and community - people involved in the manufacturing of radios, car companies and the relevant government departments. Who, to be fair, haven’t always seen eye to eye on how (or in some cases if), DAB should develop. Indeed, even within commercial radio there’s been some disagreements (and the occasional curve-ball like Fru Hazlitt’s toys-pram incident earlier in the year).

The purpose of this interim report is to show:

  • an agreed vision for the future of radio in the UK;
  • a number of interim recommendations for Government, Ofcom and industry to consider;
  • an outline of future work; and
  • to provide an opportunity for wider debate on the initial findings of the DRWG.

The fact that the group themselves have all agreed this is bigger news than anyone will pick up on. It shows a united ‘radio’ (in its broadest terms) approach to the future.

So, what have they all agreed then? Well, this…

(more…)


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Radio is two inter-locking zero-sum games
Posted on 16.06.08 by Matt @ 7:08 pm

The first is audience. 90% of the UK’s population listen to the radio each week for 1billion hours in total. This is an amazing figure, something we should be more proud of, but also recognise that it’s something that’s unlikely to go up. It is difficult to actually cram any more radio into people’s ears.

The second is revenue. All UK radio revenue has been around £600m for the last 8 years and that’s unlikely to massively change anytime soon.

There has always been the hope that if you grow your audience at the expense of the BBC then you will be growing the commercial radio industry’s share of the advertising market. This theory, however, is somewhat unproven. However, if you win audience at the expense of other commercial radio stations you can at least get some of ‘their’ money to add to your own. At the same time you can try and get better at selling. What has been proven is that you don’t necessarily need to increase your audience to increase your revenue you’ve just got be better at striking a deal.

It is no great surprise then to see where we are.

Now the problem with the theory outlined above is not that it’s necessarily right, it’s just that it’s difficult to disprove.

And it means that there’s no great surprise in seeing what GCap did last week. If you missed it… GCap announced some changes to their One Network of 40-odd radio stations. They have decided to network the 10am to 1pm show and to replace/relaunch the network shows from 7pm to 1am. Across the weekends they’ll now just be one daily four hour local show, the rest will take the network.

(more…)


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All Change!
Posted on 01.06.08 by Matt @ 5:47 pm

What a week in radio! Virgin Radio’s been sold to TMIL/Absolute and is up for a name change, XFM South Wales has been sold to Town and Country and instantly reborn as Nation Radio and now Planet Rock has been flogged to an individual – entrepreneur Malcolm Bluemel. Wow.

In my mind, it’s all good news. The changes mean the birth of two new operators and the strengthening of an existing smaller local radio group. They’re also all stations that have previously been owned by big groups who, some could argue, had lost interest in these stations. The new owners are going to be much more engaged in driving these businesses forward and I think the knock on will be positive for listeners. In addition all the stations broadcast on DAB Digital Radio and it’s great to see some more diverse ownership of digital radio services and commitment to the medium.

It also shows the continuing move of radio stations to operators who are privately rather than publicly held. Global Radio, Bauer Radio, GMG, Lincs, KM, TMIL/Absolute, Tindle and Town and Country are all private enterprises, leaving pretty much UTV and TLRC the only publicly held radio companies left. Primarily this means that the only people that need to be troubled by quarterly performance are the companies themselves and not the stock market. The hamster wheel of financial reporting has probably done more to damage radio than anything else in recent time. This is now gone.

It’s also good to see the final disappearance of the ‘old guard’ – people like Ralph Bernard, Fru Hazlitt, Tim Schoonmaker and Phil Riley. In their time they all saw through massive changes to the industry, but now we face a new challenge that of true multi-platform competition and the digital future, it’s good to have some new people on the top table.


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Ashley Highfield with iPlayer Stats
Posted on 22.05.08 by Matt @ 11:56 am


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Fru Hazlitt’s GCap Leaving Date Confirmed
Posted on 22.05.08 by Matt @ 11:10 am

So it been finally confirmed that GCap Chief Executive Fru Hazlitt and Chairman Richard Eyre are to leave the company on the 6th June as the Global Radio takeover officially goes through. What's quite interesting is that as the existing Global Radio and GCap have to be 'held separate' due to an edict from the OFT, it turns out that Global's Chief Exec Ashley Tabor and Chairman Charles Allen are going to quit running Global Radio and take over the top two roles at GCap. Still with me, readers?

Now, whilst this sounds a little odd, in business terms it very sensible. The ex-Chrysalis stations of the existing Global Radio will carry on with the plans put in place by Ashley, no doubt under the tutelage of Richard Park whilst the top two move to the bigger problem - that of what to do with GCap.

Sorry anoraks, but I imagine on the top of their agenda will be advertisting. Mergers/takeovers can usually be bad news for national sales departments as both companies are likely to have a complete duplication of staff on both sides. This is, unsurprisingly, quite unsettling for sales teams who start to spend a bit more time trying to find a new job than they do selling a new campaign, which can have a catastrophic effect on revenue. Stemming this and keeping advertisers happy will be the important thing to sort out first.

Meanwhile, Fru got to spend six months running the largest radio group, sell, not sell and then sell again some XFM stations, shut (and nearly shut down) theJazz and Planet Rock, buy an internet company, not fix Capital, preside over audience declines, improve the websites, not save the company and then sell off the company.  According to Richard Eyre "The leadership Fru has provided for this company in the most testing of circumstances has been exceptional. She has exceeded the high expectations of the board."

So has Fru been good or bad for GCap?


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Holiday Break
Posted on 01.05.08 by Matt @ 11:47 pm

Hello Readers,

I'm off on my holidays, so updates will be somewhat sporadic over the next three weeks as i'll be sunning myself in Sydney, Brisbane, Kuala Lumpur and Langkawi.

If you live in those places and want to meet up, leave me a message on the mobile +44 (0) 7727 638540 and we can grab a can of Fosters or other local beverage of choice.

Matt.


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Matt Deegan is the Creative Director at Folder Media, a radio and new media consultancy that helps other people and develops its own social media, digital platforms and radio. You can contact him here. He also blogs for Media Week at Brand Republic.

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Recent Entries
An Evening in the BBC Council Chamber
Good XFM Scotland Video Mime
Radio Festival Back Channel
What's in a name?
The Digital Radio Working Group's Interim Report
Radio is two inter-locking zero-sum games
Party
All Change!
Ashley Highfield with iPlayer Stats
Fru Hazlitt's GCap Leaving Date Confirmed
Holiday Break
DAB Digital Radio Listening Continues to Grow
Radio 1 Does Okay on Web Traffic
Anti-Social Networking
Radiopaq - Streaming Radio Portal